General Terms and Conditions (GTCs)

Prices

The landlord's prices are quoted in Swiss Francs (CHF) including VAT. Tourist taxes and meals are – unless otherwise stated – not included in the accommodation prices and will be charged separately.

The booked period and the number of persons are binding. The price is always the price indicated in the booking contract. Additional services will be invoiced separately. This also applies to the occupancy by additional persons not listed in the booking confirmation and who may join at short notice.

Increases in VAT, tourist taxes, fees, heating material prices, etc. between the time of booking and the start of the stay are considered force majeure and may be passed on to the tenant. However, the landlord is obliged to inform the tenant of such increases immediately after they become known.

Payment Terms

The payment terms from the contract are binding and the due dates for paying the deposit and a down payment of the rental price is due until the date agreed on. Otherwise the reservation can not be guaranteed. The remaining balance has to be paid until the date agreed on on the rental contract. All payments have to be done via bank transfer in CHF to the bank account provided on the contract.

Cancellation by the Guest

The guest is obliged to pay the full rental price including additional costs, even if the rental property is not used or only partially used. However, the guest may provide a replacement tenant, provided the replacement tenant agrees to enter into the contract under the same conditions and is a feasible replacement in the view of the landlords . In this case, only a handling fee, covering any additional costs, will be charged. The guest remains jointly liable for the obligations of the replacement tenant. In certain events the landlords are willing to find another suitable date for the visit.

Cancellation by the Landlord

The landlord has the right to cancel the rental contract at any time before the start of the event if the event cannot take place due to force majeure (flood, fire, etc.), official measures, or other reasons beyond the landlord’s control. The tenant’s obligation to pay is waived. Any payments already made will be refunded. Further claims for damages are excluded.

Arrival and Departure

Check-in and Check-out will be agreed on in advance.

House rules

The house rules are stated under https://chaletsofia.ch/room-tour and are binding for all guests, additional rules may occur and will be communicated to the guests in advance.

Data Protection

The landlord collects personal data of the guest. This includes the name and address of the guest and, where applicable, co-travelers, as well as their email addresses and phone numbers. These data may also be collected by copying the guest’s ID. The data is used for contacting the guest before and during the stay to provide information about the stay and arrival.

Data may be passed on to third parties if necessary for data processing. This includes, for example, storage in an address management or booking system provided by third-party suppliers. These suppliers do not use the data for their own purposes. Data may also be passed on to authorities for law enforcement purposes.

Sensitive personal data (e.g. religion, health status, biometric data such as fingerprints or photos) is neither collected nor stored.

The guest has the right to access, correct or delete their stored data.

Place of Jurisdiction

The exclusive place of jurisdiction is Interlaken. Swiss law applies.